Always answer the phone with enthusiasm in your voice and show your appreciation for the caller.
In today’s times where telephonic conversation are over mobile phones and VOIPsare a norm, this aspect has become even more crucial in creating the first impression.
We all are very perceptive when the person at the other end is just not listening to us in the conference call or he is just bored.
How many times have you got disappointed with the apathetic approach with a call centre?
How would you react when you call 900 and the person at the other end answers with lethargy and disinterest?
Yes, these are extreme examples. Good phone manners are essential.
- To convey authority on the line, stand up. This will instil further confidence in your voice.
- To convey empathy, get closer to the phone – switch off the speaker phone – and pick up the receiver.
- To convey friendliness, smile. The other party can sure hear your smile.
Practice this for a week and you will see the difference in the way people react to you.