What are key things to keep in mind for taking meeting notes and circulating them to all attendees for action and next steps?
Here are some key things to keep in mind for taking meeting notes and circulating them to all attendees for action and next steps:
Start by clearly stating the purpose and agenda of the meeting, as well as the names and roles of all attendees. This will help everyone understand the context and focus of the meeting, and ensure that all participants are on the same page.
Take detailed and accurate notes of the discussion and decisions made during the meeting. This may include key points, action items, and deadlines. Make sure to include the names of the individuals responsible for each action item, and any relevant references or attachments.
Use a clear and concise writing style to organize and present the information in the notes. Avoid using jargon or abbreviations that may not be understood by all attendees, and use bullet points or numbered lists to highlight key points and action items.
Review and proofread the notes carefully before sending them to all attendees. This will help ensure that the information is accurate and easy to understand.
Use a professional and standardized format for the notes, such as a table or template. This will help to ensure consistency and make it easier for attendees to quickly find and access the information they need.
Follow up with attendees after the meeting to ensure that they have received the notes and understand their action items. This will help to clarify any questions or concerns, and ensure that everyone is on track to meet their deadlines.
Overall, the key is to be organized, detailed, and professional in your approach to taking and circulating meeting notes. By doing so, you can help ensure that everyone is on the same page and able to take the necessary action to move forward.
Over the two decades in the many leadership roles, giving/writing feedback was one of the most arduous of all jobs — across dozens of roles, organizations, countries, and cultures. If you are a manager or a team leader — you are solely responsible for the feedback you are giving your team, both on content and method.
So, what is the secret of giving/ writing feedback? Feedback giving/ writing is both an art and a science. It is an extremely critical component of team building and as much as it is for developing one’s own career. I have condensed the feedback process into six points that can work in any situation. Good feedback will help your team be high on energy and ideas, become awesome in execution and develop a great attitude.
The secret sauce, ironically, is not about the receiver of the feedback. It is about asking yourself (feedback giver) these six vital questions.
Am I being specific? It is extremely critical to be as specific as you can be. It is easy to get carried away with analogies and incidents related to the point being discussed. Such meandering, however well-intentioned it may be, often leads to dilution of the message. It may even lead to a defensive mindset being triggered for the receiver. State facts and give examples in support of the feedback being given. Nothing more, nothing less.
Am I showing the way to grow and develop this person? Your job as a reviewer is to develop and grow people. Pointing to shortcomings does not help in any case. In fact, it would work counter-productive as the receiver pulls up the defences and closes their mind to any suggestions.
Can this person really do something about this? Think before if this person can do something about this or if you can help to change this behaviour? If the answer is no, that specific feedback is best left unsaid. Yes, think about it. What is the purpose of feedback on which the person cannot act?
Will this add value to this person? Focus your feedback on its value for the receiver. If your feedback will not add value to the receiver in the current state, resist from even saying it. Often, it is for us to offer some advice because it is dear to us and (however well-intentioned) do not think of the value it would add to the other person.
Does this represent facts? Write feedback promptly when the incident is fresh in your mind. Do not let other unrelated incidents influence your feedback. Good managers maintain a small notepad, to jot down incidents when they occur. This small notepad is worth terabytes of data that may be residing in our memory. Maintaining and referring that small notepad, will always bring us back to the facts at hand.
Finally, let silence do the heavy lifting. Silence is an extremely powerful tool. Any good negotiator would tell you that people tend to underestimate the power of silence when it comes to sales and social dynamics in general. “Saying nothing is way more powerful than spoken words” they would vouch. Silence during feedback not only defines alpha roles but also build the readiness to assimilate, process and draw on an action plan in the receiver’s mind. You must recognise the five signs that indicate silence is needed
Interrupting by talking over someone else
Formulating your response while someone is talking
Using a break in the conversation to create a distraction to change topics
Talking in circles
With these six simple steps, you will see your self a lot more effective and sought after by your team and people Try it out!
Rajesh Soundararajan is an entrepreneur and co-founder of Futureshift Consulting, a boutique consulting outfit that helps organizations chart their business, marketing and technology strategies that generate demand, drive predictable revenue and achieve impactful outcomes.
I share my experiences from a devastating accident in which I almost lost three fingers, and what I have learned from this miracle ordeal.
Three years ago, it was late Sunday evening in January when I met with a freak yet devastating accident. As I was working on a 12,000 RPM rotary metal cutting tool, a momentary lapse of attention and I severed my three fingers on the right hand.
This jolted my family and threw life out of gear. With three small beautiful children and a family that is dependent, an entrepreneurial journey, and a whole life ahead, a useless right hand, was the last thing one would want on.
By the time I was wheeled into A&E, the situation was grave, and more than one hospital in the area refused admission as they did not have the doctor on call over that weekend. It was a weekend night, and Bangalore roads were choked with heavy traffic.
The Two-Wheeler Ride To Eternity:
And clutching the tree dismembered fingers of my right hand tightly with the left. I rode pillion on a two-wheeler, and my wife was the ‘ambulance’ driver. The blood loss was significant as The body gushed out blood to the fingers. Sitting in the pillion, the one thing on my mind was to keep myself awake, come what may, and not become unconscious and fall off. I hugged my feet to the sides of the scooter, much like how you would on a horse and kept talking to my wife, lest i fall asleep. The notorious city’s traffic was not helping and a good 30-40 minutes later, and what seemed like an eternity, we reach a hospital that would admit us.
What happened during that ride was nothing short of awakening and rebirth.
What happened during that ride was nothing short of awakening and rebirth. My mind was filled with an intricate mix of self-doubt and self-acceptance on what-if and how I will live with just a thumb and a little finger for the rest of my life. A billion thoughts crisscrossed my mind. Would this be the end of me? Will I be accepted in this world? How will I have an opportunity to pursue my hobbies and passions for which I came back to India? How will I do as an entrepreneur? Would this end my professional life forever?
The Surgery And The Recovery
It was an intense 4-5-hour surgery under general anesthesia, and I remained drugged for hours afterward. I still remember the light banter in the Operation Theatre with the surgeon. He informed me that he would need me to sign the consent form, as he said, “….we can save one finger, be ready to lose two of them, but we will try to save the second one”. This was before the General Anaesthesia, and I replied, “Doc, without those three fingers, I cannot sign. How about you fix them, and then I can have the form signed in no time.” After a good guffaw, they got the consent form signed by my wife, who was there through out the phase not sleeping a wink.
Cut forward to 6 weeks later – As we went for the removal of cast and stitches, my doctor was awed and euphoric – for this recovery was beyond all his expectations. He mentioned I was ‘one big lucky man‘; While I was relieved, I knew deep within that the hundreds of prayers and positive energy from many well-wishers and the doctor’s dedication would not go waste.
And all that was backed by a rock-solid backbone by wife and children, strong support of family, prayers, blessings, and encouragement from many friends. Over the next few months – life had ‘raced back to normalcy – in 6-8 weeks, much earlier than the expected 6-12 months.
I was welcomed from the hospital with a cake, and the little ones were more excited to see me, than to have a piece of that cake.
I have learned a lot in those few months and unlearned many more. It indeed was a rebirth. With many cobwebs in mind removed, the mind knows what is essential in life. In retrospect, this was the best exerience in my life, yet. Couldn’t have been luckier to have this experience.
Here’s a summary of the six most important lessons that I’ve learned:
Throughout the adventurous journey, I realized the importance of having the love and respect of family, whom you could always depend on. My parents-in-law were all the time and my parents flew in from Dubai immediately after hearing this. With that confidence of the support of my family and friends, I would sail through this life. I was also fortunate to have support in the form of many hundreds of telephone calls and WhatsApp inquiries from all corners of the world. Many of them dropped by for a visit. Words of encouragement, flower bouquets, courier packages with holy water, ashes, and prasadams(similar to holy water, in the form of solid or liquid) from holy places were pouring in.
Within minutes of the accident, and immediately after the shock, I had mentally prepared to accept whatever was on the cards and whatever googly life threw at me. If it means living with just my thumb and the little finger for the rest of my life. I was ready for a life the way it was dished out to me.
Gratitude was the most important of all the learnings. Through the process of a long recovery, I was filled with immense gratitude for all the amazing things that life had to offer. I was grateful for all that so many people have done for me. Through the countless solitary moments, I thanked thousands of people, yes, thousands of people. I could vividly remember the faces of the many persons I had encountered since childhood. And, I believe that act alone was the single most significant contributor to my miracle recovery, a record of sorts.
Let alone not losing any of the fingers as the doctor had said, the recovery was much lesser than six-twelve months; I was ready and kicking and six weeks. In fact, just a day after the bandages removed and even without physiotherapy I went ahead and did what I love to do – an 800 km Road trip, more than half-which I was at the wheel.
I could vividly remember the faces of the many persons that I had encountered in life since childhood.
If there is one important thing other than gratitude, mentioned Earlier it is the law of attraction. Much I was accepting each day for what it was; I was not willing to let go of the optimist in me and the fighter in me. Each day, I would visualise miraculous healing and see the senior surgeon tell us that he was amazed at the speed of recovery.
Adaptability Of Human Body:
Through my journey, I was able to be aware of and observe remarkable aspects of the internal workings of the human body. The experience of ‘electric shocks’ from nerve endings as they try to heal, regrow and reconnect to the nervous system, the incredible way my left hand took over seamlessly, much like a doubles partner, to compensate for my every weakness. The reflexes had dramatically improved. Never in my entire life would I have experienced such a level of alertness and strong reflexes .
Dramatic Increase In IQ Tests
Here, I’m going to speak about something incredible that happened and is beyond imagination. This was more of an unintended consequence, serendipity if you may, for what you are about to hear is not something even I foresaw in my wildest dreams.
I am a regular player of online brain games like Lumosity. After that break of about 6 to 8 weeks, scores consistently surged way higher than any previous of the high scores. Not believing this magical twist, I took 20 -30 different brain tests. The scores were consistently 30-70% higher than my earlier high scores. On further research, I learned that sudden use of the left hand for the considerable amount of time helped activate the other half of the brain.
Today, I am so grateful to the people around me, my life, and the universe. When I play badminton, play with children, pick up those weights in the gym, or make that 10,000 km road trip – and all of them are still a bit of effort, nonetheless – not a day passes without feeling how blessed life has been.
This rule is some what counter-intuitive. Most aspirants to the top jobs, usually jump at the opportunity to travel with the superiors. They think that travelling with bosses gives them that extra time to shine. Don’t do it. Good senior executives judge on results, not on clever conversations.
Good top managers are also busy and unless you are working ion their projects, in less than ten minutes they get back to what they are working on. You must spend your travel time working . Airplane time is work time, so you may want to fly by yourself and gain those extra few hours. If you travel with a top executive and end up working on the flight, they would think you are doing it to impress them. Worse still, they want to read a book, relax, take a nap or may be watch a movie and they will be unsettled by your industriousness. Even if you have to fly the same plane, sit in a different section. Hotel time is also work time. If you travel with superiors they may be obligated to ask you for dinner. If they don’t you will feel hurt. Either ways your valuable time is wasted.
This is not a story of rags to riches. This is not even a story about the candidate. This is the story of how strong our biases are in the hiring process and how limiting our job descriptions are in selecting a great candidate.
A job description, as defined by Wikipedia, is a document that describes the general tasks, functions, and responsibilities of a position. It specifies the qualifications, experience, or skills needed by the person in the job.
Almost all HR and hiring managers swear by Job Descriptions. But have we ever realized that Job Descriptions could also limit our searches, resulting in potential false negatives?
Hi, it’s an important day for us. Finally after many years on the web as aspire2be, we have moved to a domain peoplefriday.xyz
Almost all of us have aspirations. Aspirations make us, us. And we are all people. People First.
Aspirations energise people, and we aim to achieving those aspirations. It does not matter when we begin, we want to get ‘there’ fast. So much like Fridays. As soon as the week begins, we look forward to a Friday.
Aspirations are for most part like Fridays. We love them, we slog to get there and there we are at it again – for our next Friday.
People’s aspirations and thus PeopleFriday. Oh Boy! it is a Friday, today.
You may have a thousand different goals over the course of your lifetime, but they all will fall into one of four basic categories. Everything you do is an attempt to enhance the quality of your life in one or more of these areas.
The Key to Happiness
The first category is your desire for happy relationships. You want to love and be loved by others. You want to have a happy, harmonious home life. You want to get along well with the people around you, and you want to earn the respect of the people you respect. Your involvement in social and community affairs results from your desire to have happy interactions with others and to make a contribution to the society you live in.
Enjoy Your Work
The second category is your desire for interesting and challenging work. You want to make a good living, of course, but more than that, you want to really enjoy your occupation or profession. The very best times of your life are when you are completely absorbed in your work.
Become Financially Independent
The third category is your desire for financial independence. You want to be free from worries about money. You want to have enough money in the bank so that you can make decisions without counting your pennies. You want to achieve a certain financial state so that you can retire in comfort and never have to be concerned about whether or not you have enough money to support your lifestyle. Financial independence frees you from poverty and a need to depend upon others for your livelihood. If you save and invest regularly throughout your working life, you will eventually reach the point where you will never have to work again.
Enjoy Excellent Health
The fourth and final category is your desire for good health, to be free of pain and illness and to have a continuous flow of energy and feelings of well-being. In fact, your health is so central to your life that you take it for granted until something happens to disrupt it.
“Relax and allow affirmations to go through your subconscious mind!”
According to whole brain research, you can learn subjects quite rapidly as a result of deep relaxation and music used in a systemized, organized process. Because of this, it is also possible for you to learn new belief systems using the same techniques.
The process of taped affirmations combines positive affirmations with both music and relaxation. This makes it possible for your mind to accept the affirmations at an accelerated rate, resulting in your desired behavioral change.
Peace of Mind is the Key
Peace of mind is essential for every one of these. The greater your peace of mind, the more relaxed and positive you are, the less stress you suffer, the better is your overall health.
The more peace of mind you have, the better are your relationships, the more optimistic, friendly and confident you are with everyone in your life. When you feel good about yourself on the inside, you do your work better and take more pride in it. You are a better boss and coworker. And the greater your overall peace of mind, the more likely you are to earn a good living, save regularly for the future and ultimately achieve financial independence.
Control Your Attention
Life is very much a study of attention. Whatever you dwell upon and think about grows and expands in your life. The more you pay attention to your relationships, the quality and quantity of your work, your finances and your health, the better they will become and the happier you will be.
Here are three things you can do immediately to put these ideas into action.
First, take time on a regular basis to think about what would make you really happy in each of the four areas.
Second, set specific, measurable goals for improvement in your relationships, your health, your work and your finances and write them down.
Third, resolve to do something every day to increase the quality of some area of your life – and then keep your resolution.
“Recapture the Health, Vitality and Physique of your Youth!”
Discover how to lose a pound a day – and keep it off.
Studies show that health and weight loss are areas of our life we say we need the most improvement in. If what you’re doing on our own isn’t getting the results you’re looking for, I will help you get there.
Over the last couple of months, I have struggled with this. Carrying years of negative energy, anger at people who I once trusted, and who let me down- all that affected me all these years. It has started again now- and I am trying my level best to move on.
Steve W. Martin Steve W. Martin teaches sales strategy at the USC Marshall School of Business. His latest book on sales linguistics is Heavy Hitter Sales Psychology: How to Penetrate the C-level Executive Suite and Convince Company Leaders to Buy. If you ask an extremely successful salesperson, “What makes you different from the average sales rep?” you will most likely get a less-than-accurate answer, if any answer at all. Frankly, the person may not even know the real answer because most successful salespeople are simply doing what comes naturally. Over the past decade, I have had the privilege of interviewing thousands of top business-to-business salespeople who sell for some of the world’s leading companies. I’ve also administered personality tests to 1,000 of them. My goal was to measure their five main personality traits (openness, conscientiousness, extraversion, agreeableness, and negative emotionality) to better understand the characteristics that separate them their peers. The personality tests were given to high technology and business services salespeople as part of sales strategy workshops I was conducting. In addition, tests were administered at Presidents Club meetings (the incentive trip that top salespeople are awarded by their company for their outstanding performance). The responses were then categorized by percentage of annual quota attainment and classified into top performers, average performers, and below average performers categories. The test results from top performers were then compared against average and below average performers. The findings indicate that key personality traits directly influence top performers’ selling style and ultimately their success. Below, you will find the main key personality attributes of top salespeople and the impact of the trait on their selling style.
Modesty. Contrary to conventional stereotypes that successful salespeople are pushy and egotistical, 91 per cent of top salespeople had medium to high scores of modesty and humility. Furthermore, the results suggest that ostentatious salespeople who are full of bravado alienate far more customers than they win over.
Selling Style Impact: Team Orientation. As opposed to establishing themselves as the focal point of the purchase decision, top salespeople position the team (presales technical engineers, consulting, and management) that will help them win the account as the centrepiece.
Conscientiousness. Eighty-five per cent of top salespeople had high levels of conscientiousness, whereby they could be described as having a strong sense of duty and being responsible and reliable. These salespeople take their jobs very seriously and feel deeply responsible for the results.
Selling Style Impact: Account Control. The worst position for salespeople to be in is to have relinquished account control and to be operating at the direction of the customer, or worse yet, a competitor. Conversely, top salespeople take command of the sales cycle process in order to control their own destiny.
Achievement Orientation. Eighty-four per cent of the top performers tested scored very high in achievement orientation. They are fixated on achieving goals and continuously measure their performance in comparison to their goals.
Selling Style Impact: Political Orientation. During sales cycles, top sales, performers seek to understand the politics of customer decision-making. Their goal orientation instinctively drives them to meet with key decision-makers. Therefore, they strategize about the people they are selling to and how the products they’re selling fit into the organization instead of focusing on the functionality of the products themselves.
Curiosity. Curiosity can be described as a person’s hunger for knowledge and information. Eighty-two per cent of top salespeople scored extremely high curiosity levels. Top salespeople are naturally more curious than their lesser performing counterparts.
Selling Style Impact: Inquisitiveness. A high level of inquisitiveness correlates to an active presence during sales calls. An active presence drives the salesperson to ask customers difficult and uncomfortable questions in order to close gaps in information. Top salespeople want to know if they can win the business, and they want to know the truth as soon as possible.
Lack of Gregariousness. One of the most surprising differences between top salespeople and those ranking in the bottom one-third of performance is their level of gregariousness (preference for being with people and friendliness). Overall, top performers averaged 30 per cent lower gregariousness than below average performers.
Selling Style Impact: Dominance. Dominance is the ability to gain the willing obedience of customers such that the salesperson’s recommendations and advice are followed. The results indicate that overly friendly salespeople are too close to their customers and have difficulty establishing dominance.
Lack of Discouragement. Less than 10 per cent of top salespeople were classified as having high levels of discouragement and being frequently overwhelmed with sadness. Conversely, 90 per cent were categorized as experiencing infrequent or only occasional sadness.
Selling Style Impact: Competitiveness. In casual surveys I have conducted throughout the years, I have found that a very high percentage of top performers played organized sports in high school. There seems to be a correlation between sports and sales success as top performers are able to handle emotional disappointments, bounce back from losses, and mentally prepare themselves for the next opportunity to compete.
Lack of Self-Consciousness. Self-consciousness is the measurement of how easily someone is embarrassed. The by-product of a high level of self-consciousness is bashfulness and inhibition. Less than five per cent of top performers had high levels of self-consciousness.
Selling Style Impact: Aggressiveness. Top salespeople are comfortable fighting for their cause and are not afraid of rankling customers in the process. They are action-oriented and unafraid to call high in their accounts or courageously cold call new prospects.
Not all salespeople are successful. Given the same sales tools, level of education, and propensity to work, why do some salespeople succeed where others fail? Is one better suited to sell the product because of his or her background? Is one more charming or just luckier? The evidence suggests that the personalities of these truly great salespeople play a critical role in determining their success.
In this post, I want to share with you a few key characteristics of successful sales people and how they differ from the normal sales people. You would probably agree the majority view that successful sales people meet their quotas, are happy with their profession and are enthusiastic about their customer satisfaction. On the contrary, those struggling to meet quotas (quarter on quarter), that are stressed and worried each day and have a habit of constant complaints about their customers are possibly unsuccessful sales persons. Having seen thousands of sales people and managed and coached hundreds of them, I thought it would worthwhile to share my experience in a simplistic six-point format. I share these based on my observations on what happens when the sales person meets their customer – where the rubber hits the road. A successful seller has a distinct approach to selling. He/ She
concentrates on buyer’s need and solving their pain
is focused on customer satisfaction; The purchase order for them, is means to an end.
always, converts features into benefit statements for the prospect
is an active listener; asks questions to clarify his own understanding
cooperates with the prospect in making the buying decision
congratulates prospect on making the right choice
A normal salesperson is very unlike the above and usually demonstrates the following traits –
is focused on the product
is only interested in getting the order
can rattle out product features tirelessly
talks endlessly, never missing a beat
pushes for the sale, oblivious of what is running in his prospect’s mind
thanks prospect for the order
These fundamental differences almost always do sift between the rice and husk. Happy Selling!